Enquiry received | London studio
Your enquiry reached our London studio
Thanks for getting in touch with BlueHorizon Innovations. This page confirms your enquiry has been received, and nothing further is needed from you right now. What follows is what happens next at the studio, and how to reach us in the meantime if something changes.
Typical reply: one business day, Mon–Fri 9:00–18:00
Where this stands
- Spec
- Build
- Test
- Received
BlueHorizon Innovations is a London web and mobile application studio. That means a fixed team reads what you sent, not a queue, and not an automated sorter. Replies are written by the person who would work on your project if we take it on.
If we can help, the first note back usually asks a question or two before it proposes a call — enough to make the call itself short and specific. If we are not the right studio for the work, we will say so plainly rather than leaving you waiting.
What happens to your enquiry
Three things happen between your message arriving and our reply landing in your inbox. No step in this sequence is automated.
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01
It is read by a person
The note lands in the studio inbox and is opened during UK business hours. We read the description you wrote — the problem, the platforms, the context — and hold off on replying until we have thought about it properly rather than sending a template acknowledgement.
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02
It is matched against the work we take on
We build web applications, mobile apps and the platforms that sit behind them, mostly for UK teams. If what you described is close to something we have done, that shapes the reply. If it is outside the studio's range, we would rather tell you honestly and point you somewhere better than stretch the fit.
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03
A reply with a question or two
The first reply is usually a short note that names what we understood and asks for two or three clarifications. Only after that do we suggest a call, so the call is spent on decisions rather than on background. Nothing is decided on your behalf at this stage.
When you will hear back
The reply is a single note from a real person. Where a project needs review before we can answer properly, we say so and give a realistic date instead of silence.
- Same business day
- Most enquiries that arrive between Monday and Friday, 9:00–18:00 UK time get a reply before the studio closes.
- One business day
- Our standard target for anything arriving inside UK office hours. If we need time to review first, this note tells you when.
- Over a weekend
- Enquiries that arrive on Saturday or Sunday are read when the studio opens the following Monday morning.
- Two business days and no reply
- Worth calling rather than waiting. Email is easy to lose in a busy week, and a phone call gets you a person straight away.
Adding detail
What makes the reply faster
If you have more to add, sending it now shortens the back-and-forth. A follow-up that covers the points below usually answers what we would have asked next.
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What happens today
Describe the process you want to change as it actually runs, including the manual steps, the spreadsheets, or the phone calls holding it together. That context shapes what we would propose more than anything else.
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What already exists
Whether there is a live product, a codebase, or nothing yet, we plan differently. If there is a live system, tell us roughly what it runs on and who maintains it now, even if you are unsure.
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Who carries it next
Name the person or the team who will look after the software after launch, and note which devices your users actually hold. A rough budget range helps too, because it changes what we would propose in the first place.
If your enquiry was about an existing product
Mention it in a follow-up if you did not already. Rebuilds and rescues are a normal part of our work — a live product is not a problem, it is context that changes how we prepare for the first conversation.
If you can share a link, or describe the stack even roughly, we come better prepared. The same applies if the project is mid-flight with another team and you are weighing a change: tell us what has been built and what stopped working, and we will be honest about what can realistically be carried over.
A confirmation is not an order, a contract, or an agreement to take on work.
Nothing has been commissioned and no payment has been taken. If and when we agree to work together, that happens separately with proper terms.
Reach us in the meantime
Phone suits anything urgent or quick. Email suits additional detail or attachments. Either reaches the same studio in London, and both are read by the same small team.
- Phone
- +44 20 7837 4011
- [email protected]
- Address
- 1 Canada Square, London, England, E14 5AA
- Studio hours
- Monday to Friday, 9:00 AM – 6:00 PM
Questions that come up first
Common points that land in the inbox after an enquiry goes out. None of them need an answer before we speak.
Do I need to reply to this confirmation?
No. Nothing further is needed from you right now. The studio will come back to you with the next step, and anything you want to add can go in that reply instead.
What if something changes before you reply?
Send a short follow-up and it is read alongside the original. If the change is urgent, a phone call is the faster route — the number above reaches the studio during UK office hours.
Does sending an enquiry commit me to anything?
No. An enquiry is a first conversation and nothing more. Terms, scope and payment are only agreed when both sides decide to go ahead, and always in a separate document. BlueHorizon Innovations has not taken on work, and no invoice has been issued, until that happens.