Data we collect
The details you give us, and the technical record
When you submit an enquiry through the contact form on this site, we collect the details you provide. These typically include your name, email address, a telephone number if you give one, a company name if you give one, and the content of your message. We also receive standard technical information from your browser, such as your IP address, browser type and the pages you visit on this site. That technical record is used to keep the site working and secure rather than to build a picture of you as a person.
We do not ask for special category data (for example, health or political information) and we do not need it to answer an enquiry about web or mobile application development. Please leave it out of your message.
Why we process it
Answering you, and keeping the site up
Enquiry details are processed so that we can respond to your message and, where it makes sense, prepare a proposal or talk through a project. Technical information is processed to maintain the website, detect misuse, and understand in general terms how the site is used. We do not use your data for automated decision-making and we do not profile visitors.
In practice that means the only people who read an enquiry are the people who reply to it, and the technical record exists so that the site stays online and untampered with.
Legal basis
The grounds we rely on under UK law
Under UK data protection law, we process enquiry data on the basis of your consent when you submit the form, and on the basis of legitimate interests when responding to and managing that enquiry. Technical and security-related processing is carried out on the basis of legitimate interests in operating a functioning, secure website.
Where we rely on consent, you can withdraw it at any time by contacting us. That does not affect the lawfulness of anything already done before you withdrew it.
Sharing and disclosure
We do not sell your data
We do not sell personal data. Data may be shared with service providers who host the website or provide email and IT infrastructure. Those providers act on our instructions and are bound by confidentiality. We may disclose information where required by law, regulation or a valid legal request, or where necessary to protect the rights and safety of the business or others.
If you would like to know which categories of provider we use before sending an enquiry, ask us using the contact details on this page.
Retention
How long we keep records
Enquiry records are kept for as long as needed to deal with the enquiry and any resulting project discussion, and for a reasonable period afterwards for record-keeping and legal purposes. Technical logs are kept for a shorter period appropriate to security monitoring. When data is no longer needed, it is deleted or anonymised.
If you would like us to delete an enquiry record sooner, contact us and we will do so unless we are required to keep it for a legal reason.
Your rights
Access, correction, deletion and objection
You have the right to request access to the personal data we hold about you, to ask for it to be corrected if it is inaccurate, and to request its deletion in certain circumstances. You can also object to processing or ask for it to be restricted.
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Request a copy of the data we hold about you.
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Ask us to correct anything that is wrong.
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Ask us to delete a record where we do not need to keep it.
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Object to a particular use, or ask us to pause it while a query is looked at.
To make a request, contact [email protected]. We will respond within the time allowed by law and may ask for information to confirm your identity before we act.
International transfers
When data leaves the United Kingdom
Where a service provider processes data outside the United Kingdom, we take steps to ensure appropriate safeguards apply, in line with UK data protection requirements. Details of the safeguards used can be requested using the contact details on this page.
Security
The measures we take, and their limits
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or alteration. No method of transmission or storage is fully secure, and we cannot promise that data will be immune to every risk. If a breach occurs that affects your rights, we will notify you and any relevant regulator as required.
Children
This site is meant for business use
This website is intended for business use and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided data through this site, contact us and we will remove it.
Changes to this policy
When this page is revised
We may update this policy to reflect changes in our practices or in the law. The revised version will be published on this page with an updated effective date. Continued use of the site after changes are published indicates acceptance of the revised policy. If a change is significant, we will make that clear at the top of the page.
